Shippings& Returns

Shipping

We currently ship across the United Kingdom. Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. You'll receive a tracking number by email once your order has been dispatched.

Please double-check your delivery address at checkout — we're unable to redirect parcels once they've been dispatched.

Returns & Exchanges

If you're not completely satisfied with your order, you may request a return or exchange within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, please contact us at [seu novo e-mail de suporte] with your order number and the reason for return. Once we receive and inspect the returned item, we'll process your refund or exchange within 5–7 business days.

Please note: postage costs for returns are the customer's responsibility, unless the item arrived faulty or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

Customer Support

If you need assistance, contact us anytime:
victorcadeter9@gmail.com